All defined terms used below shall have the meanings set forth in our Terms and Conditions. See here.
Order Cancellations
Orders that you submit online and paid are processed immediately and may not be canceled.
Returns
Once an item of merchandise is delivered to you, you can return that item within 7 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [CD Key, Gift Card, Time Card, Expansion, Game Points, Pre-paid Card, Trial/Beta/Item Code, Game Key, Cosplay Items, Discounted or Sale Items][include any that are applicable]. These items are not eligible for a return, refund or exchange.
Refunds and Exchanges
When We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.
General
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange or to impose different or additional conditions.
